Standard Terms & Conditions


  1. These Terms and Conditions apply to all quotations and agreements whether verbal or written between Wallenborn and its customers unless alternative pre-agreed conditions apply. .
  2. Rates are in Euro (€) unless otherwise stipulated and exclusive of VAT (Value Added Tax) and other taxes.
  3. All transport orders have to be confirmed in writing six hours prior to loading time unless otherwise agreed by Wallenborn in writing.
  4. Orders cancelled ≤ five hours prior to agreed loading time will be charged at 100% of the freight rate.
  5. Additional charges may apply to exceptional assignments.
  6. Load weight must not exceed the maximum weight allowance within legal provisions.
  7. Rates are based on current ferry, shuttle, road toll, handling, labour, exchange rates and other costs. Rates may be modified in the event of unforeseen cost fluctuations.
  8. Rates exclude Customs formalities, T1 documentation handling, warehouse charges, pallet exchange and dangerous goods checks.
  9. Rates to/from Italy are calculated based on going via Switzerland, unless otherwise specified.
  10. An additional surcharge of €800 can apply if any elements within the cargo or the packaging causes dirtiness to the trailer (such as but not limited to floor, wall or smell) during the transport or the loading / unloading process.
  11. The customer is responsible for the correct Customs declaration in accordance with all current EU Community and national Customs regulations. In case of Customs irregularities due to incorrect declaration, Wallenborn reserves the right to pass on to the client any charges resulting therefrom (e.g. Customs demands).
  12. For dangerous goods shipments, the customer is responsible for the complete and correct dangerous goods declaration in accordance with dangerous goods regulations. In case of incomplete or incorrect documentation, Wallenborn reserves the right to reject the shipment and pass on to the client any charges resulting therefrom.
  13. For all shipments above €1 million the customer must inform Wallenborn to ensure appropriate insurance coverage is provided. A surcharge may apply for high value shipments depending on specifics of the assignment.
  14. Insurance and liability are governed by the stipulations of CMR (for shipments not covered by MAWB). Insurance coverage by the Montreal Conventions (for shipments covered by MAWB) needs to be agreed in writing explicitly before the transport.
  15. Rates include two hours for loading and two hours for unloading of full loads, and one hour for less-than truck loads. Same conditions apply for any additional stop (e.g. customs/documentation). Extra charges will apply in case of additional hours.
  16. Proof of Deliveries (PODs) are available on request and will be provided as soon as practically possible.
  17. Invoices must be settled within 30 days of issuing date. Any queries should be raised within seven days of receiving the invoice. There is no prerequisite for attachments to invoices (i.e. PODs are only provided on request).
  18. Charges Collect and Cash-On-Delivery shipments are not accepted unless agreed by Wallenborn in writing. Wallenborn can not be held liable for collecting these charges.
  19. All offers are valid for 3 months.