Privacy policy

For Wallenborn Transports S.A., the protection of all information and thus of privacy is a priority. We have security measures in place to protect the loss, corruption or alteration of customer data under our control.

This privacy notice is specific to our company and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing the Directive 95/46 / EC, hereinafter "GDPR", defines the manner in which Wallenborn Transports S.A. processes, uses, stores and protects personal data.

It applies to all our co-contractors, future co-contractors, customers from continuing business relationships, occasional clients, visitors to our website and any other third parties who deal with and whose personal data is processed by our company (hereinafter referred to as "Concerned Person" or "Concerned Persons").

Wallenborn Transports S.A. is established and has its registered office at Parc d'Activité Syrdall 3, 22 rue Gabriel Lippmann, L-5365 Munsbach, registered with the Luxembourg Trade and Companies Register under number B 143444, hereafter referred to 'œWallenborn'.

In conformity with the GDPR, Wallenborn is a data controller.

Each Concerned Person can rest assured that Wallenborn processes their personal data legitimately, and in a transparent manner, as explained hereunder.

Any questions concerning our privacy policy must be sent to

What is meant by 'œpersonal data'?

According to article 4 of the GDPR, the term 'œpersonal data'  covers 'œany information relating to an identified or identifiable natural person'. This includes, for example, your name, address, telephone number, email address, photograph etc.

Furthermore, personal data concerns not only information relating to private life but also data relating to a person's professional or public life. By contrast, this expression covers only information concerning a natural person and not that concerning a juridical person or an association.

The legal basis

The legal basis for processing Concerned Persons' personal data is, on the one hand, a valid contract with Wallenborn, and on the other hand, a legitimate interest pursued by Wallenborn. For certain processing, more than one legal basis may apply (such as for camera surveillance as further described below).

Another legal basis for processing Concerned Persons' personal data for specific purposes can be their consent, which they can withdraw at any moment. If the processing is based on multiple legal basis simultaneously, then the withdrawal of the consent will in principle not impact the processing by Wallenborn (or at least not the full extent of the processing).

Another legal basis for processing Concerned Persons' personal data may be the legal obligations applicable to Wallenborn.

What personal data is collected?

We collect personal data concerning the identity and contact details that the Concerned Persons supply to us:

  • First name
  • Surname
  • Company
  • Telephone number
  • Email
  • Other information related to the request (destination, date of departure and return, secure transport, refrigerated transport, dimensions, weight, number of pallets, number of drivers required, CV etc).
  • All information collected via our surveillance cameras

How is the personal data collected?

Personal data may be collected during the first contact with Wallenborn, when the Concerned Persons fill out any forms; by communicating, for instance, via phone, email or regular mail with us; or otherwise in the context of their contractual relationship with Wallenborn. Furthermore, personal data will also be collected whenever Concerned Persons are passing an area on our premises where surveillance cameras have been installed. The purpose of these cameras is to guarantee the safety of any visitor on our premises, as well as to control the safety of the material located on our premises (protection against theft, destruction etc.).

Wallenborn guarantees that the security footage is kept secure by using appropriate technical and/or organizational measures.

The purpose and processing/use of personal data

Wallenborn collects personal data of Concerned Persons in order to be able to deliver the performances as defined in their contract.

Therefore, Wallenborn will keep data, among others, in electronic form, and such data may only be stored for professional use, transferred to any other place of work of Wallenborn or of the group to which Wallenborn belongs, including companies of the group that are established abroad, to subcontractors or other co-contractors of Wallenborn, as well as to any public administration or authority, provided that legal obligations applicable to Wallenborn require such a transfer, or where the transfer is compliant with the purpose for which the data has been collected by Wallenborn.

For instance, the information Concerned Persons send via our website is stored on a secure server situated in the European Economic Union, more specifically, in France, with OVH.

Email data is stored on a secure server in Luxembourg, with Telindus. Additionally, personal data is used for commercial purposes. For example, when Concerned Persons sign up online to receive Wallenborn's news, the email address is then used to inform the Concerned Persons of new features, news and forthcoming events.

If the Concerned Persons wish to stop receiving emails from us, they can contact Wallenborn at, by telephone on +352 26 341 1 or by letter, at the following address: Wallenborn Transports S.A., Parc d'Activité Syrdall 3, 22 rue Gabriel Lippmann, L - 5365 Munsbach. In all instances, personal data is only kept as long as deemed necessary, and in compliance with the purpose for which it has been collected and processed. Wallenborn will only retain certain data for a longer period of time if required due to legal/regulatory obligations or exceptional situations that would justify longer storage (judicial procedure etc.).

As for the footage collected via the surveillance cameras, the data will be automatically deleted after a period of 9 days.

Rest assured that we will never sell, distribute or publish your information to any third parties.

Information shared with partners in respect of GDPR (EU):

  • News On, who manage our emails
  • Sendgrid, who manage the secure dispatch of our emailing
  • Telindus, who manage all email storage 

It is important to note that some of these companies host their data in the United States, however respect European law concerning the protection of privacy, including the processing of personal data, based on the so-called '˜Safe Harbor Principles'.


Concerned Persons may assert the following rights:

  • the right to be duly informed about the use and processing of their personal data;
  • the right to access their personal data;
  • the right to rectify their personal data, and the right to request their personal data be deleted, provided that constraints and legal obligations applicable to Wallenborn do not conflict with such a request;
  • the right to restrict the processing of their data, in particular situations specified in the GDPR, so that their personal data may only be processed with the consent of the Concerned Persons (without prejudice to Wallenborn's right to store the data in accordance with the applicable legal provisions). The execution of this right does not impact previous processings;
  • the right of the Concerned Person to receive, in particular situations specified in the GDPR, all personal data relating to him/her and provided by him/her to Wallenborn and to transfer this data to another controller (right to data portability). Wallenborn reserves the right to charge a fee for such transfer, especially in case of frequent requests and/or in the event of a request deemed excessive in terms of volume of data to be transferred. The Concerned Person has to inform Wallenborn in writing in due course before the end of the contract if he/she intends to make use of this right. Otherwise, Wallenborn cannot be held responsible for the deletion of their personal data;
  • the right, without prejudice to any other administrative or legal remedy, to lodge a complaint with the national supervisory authority (Commission Nationale pour la Protection des Données '“ CNPD) if the Concerned Person considers himself/herself a victim of a breach in the processing of his/her personal data; and
  • with respect to video surveillance, the right to access the security camera footage on which they appear.

In order to perform their rights, Concerned Persons can contact us at, by telephone at +352 26 341 1 or by letter, at the following address: Wallenborn Transports S.A., Parc d'Activité Syrdall 3, 22 rue Gabriel Lippmann, L - 5365 Munsbach.

Technical data (for instance, but not limited to, login file and IP address, hereinafter 'œTechnical Data')

When you visit our website, we automatically collect your IP address, which is automatically recognised by our internet server. We use the IP address to help us administer our website and collect information of a demographic nature. We do not link the IP address to physically identifiable persons. The Technical Data will in no way be used by Wallenborn to profile visitors to the website, so that the anonymity of each visitor is guaranteed. Technical Data will not be passed on to third parties.

Use of cookies

By visiting our website, you agree to receive certain cookies on the hard disc of your computer, solely for statistical purposes. We use Google Analytics cookies in order to assess the effectiveness of our advertising and user experience via our website.  Although it is Google Analytics that records the information supplied by our site for us, we monitor the use of this data.

Here is the list of cookies used on our website for statistical purposes:

Cookies are small files that a website transfers to your hard disc to store, and sometimes trace, information on your profile. If you wish, you can disable them completely by configuring your browser settings (see the Help function of your Internet browser).

Amendment of this privacy policy

Wallenborn reserves the right to modify this privacy notice at any time and for any reason whatsoever. In order to stay informed on how Wallenborn protects candidates' personal data, we recommend periodically reviewing this statement on Wallenborn's website: